MX Commercial case study: How MXC Online seamlessly supported a building and brickwork contractor

The Challenge

MX Commercial recently encountered a challenge when approached by a broker seeking comprehensive Employers’ Liability (EL), Public Liability (PL) and Contractors All Risks (CAR) cover for a building and brickwork contractor with a turnover of £6.5 million. The broker submitted the risk presentation one week before terms were required.

However, several complexities made this seemingly straightforward trade a challenge for other markets. Key obstacles included turnover limits, increased height work requirements and a large claim reserve for EL. These factors meant that the risk fell outside the appetite of several other insurers.

The Specialist Solution

Leveraging our online broker quote platform, MXC Online, we stepped in to address these challenges:

• Information gathering: A member of our underwriting team promptly uploaded the risk presentation onto MXC Online, preparing it for review by the Lead Liability Underwriter.
• Dialogue and collaboration: Both the broker and underwriter engaged in further dialogue, utilising the platform's messaging functionality along with email and telephone communication channels. This facilitated the exchange of necessary information and clarification of details.
• Tailored assessment: MX Commercial undertook a comprehensive assessment, considering the specific details of the contractor's activities, percentage of work at increased height, and detailed health and safety information. Additionally, they examined the full details surrounding past claims incidents, including the remedial actions taken by the client.
• Customised terms: Armed with a thorough understanding of the risk, the underwriter compiled bespoke terms, accommodating the unique requirements and challenges faced by the contractor.

The Outcome

Thanks to MX Commercial's tailored solution and the efficiency of the MXC Online platform, the broker successfully secured comprehensive EL/PL and CAR cover for the building and brickwork contractor. The client was impressed by the thoroughness of the terms and the flexibility of MX Commercial in accommodating their unique needs.

With cover bound and policy documentation accessed instantly through the portal, the client could commence operations with confidence from their requested date. MXC Online streamlined the entire process, empowering brokers to effectively serve their clients and providing them with peace of mind knowing they were adequately protected.

Take a look at MXC Online or explore our website to find out how we can support you and your clients.